Terms of Service

By accessing or using the Sensewise Platform or engaging Sensewise for diagnostic services, you (the "Client") agree to these Terms of Service. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.

Sensewise provides organisational culture diagnostics using its proprietary 12-parameter framework (the "Framework"). Deliverables include diagnostic reports, culture profiles, and consultation. Services are scoped in a separate engagement agreement or statement of work.

Sensewise diagnostics are not clinical psychological assessments and do not constitute medical, psychiatric, or legal advice. Reports should not be used as the sole basis for employment, termination, or legal decisions affecting individuals.

The Platform uses a temporary resume token mechanism to allow survey participants to continue incomplete surveys across browser sessions. By deploying a Sensewise diagnostic survey to your employees, the Client acknowledges and agrees that:

• A resume token (anonymous UUID) will be stored in the local storage of each participant's browser when they begin a survey.
• The token contains no personal information and is used solely to enable survey resumption.
• The token expires automatically after 7 days or upon survey submission, whichever is earlier.
• Participants are informed of this mechanism in the Participant Consent Notice before the survey begins.
• The Client is responsible for ensuring participants are made aware that completing the survey on a shared or public device may leave a resume token in that device's browser storage until expiry or manual deletion.

4.1 — Framework ownership

The Sensewise Framework — including all parameters, scoring logic, rubrics, archetypes, culture profiles, and associated methodology — is the exclusive intellectual property of Sensewise. Nothing in these Terms or any engagement agreement transfers ownership of the Framework to the Client.

4.2 — Report licence

Sensewise grants the Client a non-exclusive, non-transferable licence to use diagnostic reports for internal organisational development purposes only. Reports may not be resold, sublicensed, published externally, or used to train machine learning models without written consent from Sensewise.

4.3 — Client data

The Client retains ownership of all organisational data it provides (HR metrics, workforce data). The Client grants Sensewise a limited licence to process that data for the purposes of the engagement only.

• Obtain necessary internal approvals before deploying diagnostic surveys to employees.
• Ensure participants are informed of the diagnostic purpose and the resume token mechanism before completing surveys — Sensewise provides a standard Participant Consent Notice for this purpose.
• Advise participants not to complete surveys on shared or public devices where the resume token may persist in browser storage.
• Not attempt to reverse-engineer, copy, or reproduce the Sensewise Framework or scoring logic.
• Not use the Platform for any unlawful purpose or in a manner that violates the DPDP Act 2023 or any applicable employment law.
• Notify Sensewise promptly of any suspected data breach or unauthorised access.

• Use diagnostic outputs to take adverse employment action against identified individuals without independent HR and legal review.
• Share Platform login credentials with parties outside the client organisation.
• Attempt to access data belonging to other client engagements.
• Attempt to extract, copy, or misuse resume tokens from participant devices.
• Scrape, automate, or systematically extract content from the Platform.
• Use the Platform in a manner that infringes the rights of survey participants.

Payment terms are set out in the engagement agreement. Sensewise reserves the right to suspend Platform access for accounts with overdue invoices of more than 30 days. Cancellation policy, refunds (if any), and notice periods are governed by the engagement agreement.

8.1

Sensewise's total liability to the Client under or in connection with an engagement shall not exceed the fees paid by the Client for that specific engagement in the 12 months preceding the claim.

8.2

Sensewise shall not be liable for any indirect, consequential, or punitive loss — including loss of revenue, loss of data, or reputational harm — arising from use of the Platform or diagnostic outputs.

8.3

Sensewise shall not be liable for any consequence arising from a participant completing a survey on a shared or public device, including any risk arising from a resume token remaining in browser local storage on such a device.

8.4

These limitations do not apply to liability arising from fraud, wilful misconduct, or death or personal injury caused by Sensewise's negligence.

Each party agrees to keep confidential all non-public information received from the other party in connection with an engagement. Sensewise will not disclose client organisational data or report findings to any third party without the client's written consent, except where required by law.

These Terms are governed by the laws of India. Any dispute arising under these Terms shall first be referred to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to arbitration under the Arbitration and Conciliation Act 1996, seated in Mumbai, conducted in English.

Sensewise may update these Terms with 30 days' written notice to active clients. Continued use of the Platform after the notice period constitutes acceptance of the updated Terms.